Measuring Testing Service Providers

Many organizations use outside service providers to perform some or even all of their testing.  Some attendees of these free webinars work for such service providers.  Whichever camp you’re in, you might need to know whether the services being provided are really meeting the needs.  Can you measure success?  Yes, and it’s easier than you might think.  There are a dozen concrete measures of the effectiveness, efficiency, innovation, responsiveness, and attitude associated with these services. In this free webinar, Rex will discuss these metrics, helping both sides of the service relationship do a better job.

About Rex Black
With a quarter-century of software and systems engineering experience, Rex Black is president and principal consultant of RBCS, Inc., a leader in software, hardware, and systems testing. Rex specializes in working with clients on engagements small, medium, and large to ensure complete satisfaction and positive ROI. He is the most prolific author practicing in the field of software testing today. His popular book, Managing the Testing Process, has sold over 25,000 copies around the world, including Japanese, Chinese, and Indian releases. Rex has also written three other books on testing - Critical Testing Processes, Foundations of Software Testing, and Pragmatic Software Testing - which have also sold thousands of copies, including Hebrew, Indian, Japanese and Russian editions.

In addition, he has written numerous articles and papers and has presented at hundreds of conferences and workshops around the world. Rex is the immediate past president of the International Software Testing Qualifications Board and the immediate past President of the American Software Testing Qualifications Board.

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