Professor and CEO
As CEO, Mr. Lew guides XBO (http://www.xbosoft.com/) in its overall strategy and operations. Previously, Mr. Lew worked at a large IT services provider as Chief Operating Officer.
Previously, Mr. Lew founded Pulse Technologies, Inc., a leader in contact center systems integration in Chantilly, VA. As the company's President, Mr. Lew managed the overall growth of the company. In 1996, Pulse Technologies and its proprietary call center data warehousing software called soEZ were sold to EIS International (a public company listed on NASDAQ), a nationwide leader in contact center management systems.
Mr. Lew is an Adjunct Professor at Alaska Pacific University and Project Management College teaching graduate courses in software engineering, software quality assurance, IT project management, and IT Governance. Mr. Lew is a certified PMP.
He has presented at several conferences including ICWE09-10-11, CTI Expo, and EuroForum on contact center technology and web application usability, user experience, and quality evaluation. He has been published in Project Management Technology, Network World, Telecommunications Magazine, Call Center Magazine, TeleProfessional, and DataPro Research Reports. He received his B.S. and Master of Engineering degrees in Operations Research from Cornell University and his Ph.D. from Beihang University where his research area focused on software usability and quality evaluation. His research is currently focused on measuring user experience.