As Yogi Berra famously said, “You can observe a lot just by watching.” Or listening for that matter. In testing, we can listen to our defects. Defects can tell us a lot about what’s going on with our projects, a lot about the current quality of our products, and a lot about our software engineering process and its capabilities. For example, how many defects can you expect users to find after you release the product? In some cases, defects can tell us interesting things about what’s not going on, too. For example, when testers have previous hands-on user experience, do they really write better defect reports? In this webinar, Rex will discuss important things test professionals can learn by listening to defects. He’ll illustrate these insights with a variety of case studies and examples. You’ll walk away ready to listen to your defects, and to understand what they’re telling you.
Rex Black – President and Principal Consultant of RBCS, Inc
With a quarter-century of software and systems engineering experience, Rex specializes in working with clients to ensure complete satisfaction and positive ROI. He is a prolific author, and his popular book, Managing the Testing Process, has sold over 25,000 copies around the world, including Japanese, Chinese, and Indian releases. Rex has also written three other books on testing – Critical Testing Processes, Foundations of Software Testing, and Pragmatic Software Testing – which have also sold thousands of copies, including Hebrew, Indian, Japanese and Russian editions. In addition, he has written numerous articles and papers and has presented at hundreds of conferences and workshops around the world. Rex is the immediate past president of the International Software Testing Qualifications Board and the American Software Testing Qualifications Board.